It is the Russian Government that makes decision to use federal public roads as toll highways. Federal Law “On Roads and Road Activities in the Russian Federation and on Amending Certain Legal Acts of the Russian Federation” dated November 8, 2007, No 257-FZ details the grounds and conditions of toll operation of a highway (highway section).
United Toll Systems LLC is the operator of highways under operator agreements. United Toll Systems LLC doesn't make decisions of whether the toll is charged for passing along highways.
UTS LLC, the operator of toll roads, collects tolls on the toll highway sections of M3 Ukraine, M4 Don, and M11 Neva on the basis of concluded operator agreements with owners and concessionaires of toll roads.
In the "Our projects" section you can learn more about the company's activities.
Tariffs are set by the owner / concessionaire of the toll road section.
The State Company Avtodor is responsible for the tariff's policy on M4 Don, M3 Ukraine and M11 Neva at the sites from 58 to 149 km and from 208 to 543 km.
The tariffs on the 15-58 km section of M11 Neva highway are determined by LLC North-Western Concession Company.
As an operator of toll highways, United Toll Systems LLC collects tolls on toll highway sections under the concluded operator agreements. The full amount of the collected toll is transferred to the highway owner or concessionaire.
According to Article 41 of the Federal Law No. 257-FZ On Roads and Road Activities in the Russian Federation and on Amending Certain Legislative Acts of the Russian Federation, dated November 8, 2007, the following are exempt from tolls:
- public transport (except for taxis, including fixed-route taxis, as well as buses on long-distance and international journeys);
- special vehicles equipped with light and sound signal devices and those related to fire protection, police, medical emergency, search and rescue teams, military motor vehicle inspection;
- vehicles of EMERCOM;
- vehicles of federal postal service organizations that transport postal items and money, as well as accompany postal items and money resources of employees of such organizations;
- vehicles of the Facilities and Property Management Office under the RF President, used by the federal bodies of state power;
- vehicles of the RF Investigation Committee, the Federal Security Service, the Federal agency for executions, the Ministry for Foreign Affairs, FSO, the Ministry of Defence, the Agency for federal courier communication, the Proncipal Center of Special Communication, the Federal National Guard Troops Service and its subordinate organizations, Military Police Corps;
- special vehicles of state and municipal medical institutions used for donated blood transportation;
- school buses transferring children;
- vehicles (buses) carrying out organized transportation of a group of children, including for tourist and excursion, entertainment, sports and other cultural events;
- special vehicles of contracting and subcontracting companies performing repairs, maintenance of toll highways and/or operation of toll plazas, TCS and ATCS located on toll roads if there is no other alternative free access to the place of works performance;
- vehicles delivering humanitarian goods to DPR, LPR, Zaporizhzhya and Kherson regions;
- Traffic Safety Inspectors Service vans;
- vehicles, the lists of which are determined in accordance with agreements with the All-Russian public movement "People's Front" For Russia "and the" Association of Volunteer Centers, "in order to organize work on the delivery of humanitarian goods to the areas of the SWO;
- other categories of toll roads and toll road sections users, categories of vehicles identified by owners of toll roads, toll highway sites.
The fare depends on the vehicle category. The category depends on the height, including the dimensions of the goods carried, and the number of vehicle axles. Also note that different consessioners/ road owners define the vehicle category differently.
For more detailed information about vehicle category classification on the 15-58 km section of M11 Neva highway please visit NWCC LLC website.
For more detailed information about vehicle category classification on the 58-149 km and 208-543 km sections of M11 Neva highway, as well as toll sections of M4 Don and M3 Ukraine highways, please visit Avtodor website.
Toll plazas are equipped with special electronic sensors that determine the vehicle category with the accuracy of 3 mm. In case a user disagrees with the category determined, users always have the right to demand to measure dimensions of their vehicles in the traditional way (with a ruler, tape measure, etc.).
The Platon system does not charge you when you are travelling on toll roads. You will have to pay using means of payment available on the toll road (cash, bank cards, or a transponder).
No, you may not. Before the toll road begins, road signs with information about toll sections and alternative bypass route are installed. This allows you to decide in advance whether to use the toll road services or to choose an alternative free route.
If you have already entered a toll plaza, you will have to pay the toll according to the established toll rate.
You may submit all suggestions / comments / wishes about our work in any way that is convenient for you:
via the customer feedback book in the customer service offices or Toll Plazas;
via the call centre by calling *2323;
via email to info@unitoll.ru;
via feedback sector on website.
Only feedback that contains contact details of the applicant (full name, name of the company INN, OGRN (for companies), contact telephone number, e-mail address, etc.) shall be considered. Anonymous applications are not considered.To conclude a contract, an individual needs a passport. Legal entities need to provide an extended package of documents. The full list of documents can be provided at the points of sales or on the official websites given below:
- Transponder M-11:15–58: www.m11-neva.ru, phone: 8-800-775-10-00
- Transponder T-Pass: www.avtodor-tr.ru, tel: 8-800-707-23-23
- Transponder WHSD: www.nch-spb.com, tel: 8-812-380-00-30
- Transponder Main Road: www.m-road.ru, tel: 8-800-333-54-54
If you have problems with your transponder at the toll plaza, please ask the employee on site for help.
Before your trip, make sure that you have a sufficient balance in your personal account to pay the toll (the balance can be checked at the points of sales, in your personal account). Please note that after buying/renting a transponder and crediting funds, in some cases it takes up to 40 minutes to activate the device.
Also remember that for the transponder to read correctly, you have to:
- choose the assigned toll lane available for ETC transaction;
- reduce the car's speed to 30 km/h in the toll lane;
- make sure that the transponder is installed on the windshield according to the operation instructions.
Technically it is possible to use one transponder for various cars. However, you should contact the company that issued the transponder in order to clarify the regulations for such cases.
We take this opportunity to remind you that the transponder will only work correctly if it is fixed to the windshield as specified in the installation manual.
Yes, you may. For this, interoperability service must be enabled. Use this service for non-stop travel along all toll sections of Russian highways operated by different operators with the same transponder regardless of the company that issued it.
Due to this service you do not have to buy transponders of different operators, with the funds credited to and debited from the same account. Companies get a pleasant bonus of a user-friendly document management – the operator will help with registration.
You may enable the service free of charge, but the terms and conditions depend on the company that issued transponders: M11:15–58, WHSD and Glavnaya Doroga devices automatically work with this service and do not require additional actions. T-Pass transponders are connected to the service separately: via the User Account in the website of Avtodor Toll Roads LLC or in the customer service offices.
In case of any emergency on the road, dial the single emergency telephone number *2323 and call the traffic safety inspector service. A specialist will assess the situation and provide necessary assistance; inter alia, (s)he will send a traffic safety inspector to the accident site if necessary.
While waiting for the traffic safety inspector, please get out of your vehicle and go behind the barrier. This is necessary for your safety, since a large number of accidents occur because a car collides with a vehicle that doesn't move.
The Traffic Safety Inspector will assess the situation and provide all necessary assistance for free:
- siting the area;
- helping with vehicle repair;
- helping to reach the nearest gas station;
- helping you to reach the nearest safe place.
- siting the area;
- providing first medical assistance;
- taking the necessary photos of the scene;
- preparing documents according to the European Accident Statement.
On toll sections of M4 Don highway you will find emergency road terminals marked SOS every 2-3 km.
In the event of emergency, you can contact our Traffic Management Center. Please try to give relevant information about your location and our operator will assist you. If necessary, an operator will call in:
- Traffic Safety Inspector
- Recovery Service Provider
- Emergency services.
Attention! Emergency road terminals are located on both sides of the carriageway, so do not cross the highway, otherwise you will expose yourself to danger.
In case of vehicle breakdown, please contact the operator by calling the unified emergency phone number *2323. The operator will send the recovery service, which will tow your car to the nearest safe place for free.