To conclude a contract, an individual needs a passport. Legal entities need to provide an extended package of documents. The full list of documents can be provided at the points of sales or on the official websites given below:
- Transponder M-11:15–58: www.m11-neva.ru, phone: 8-800-775-10-00
- Transponder T-Pass: www.avtodor-tr.ru, tel: 8-800-707-23-23
- Transponder WHSD: www.nch-spb.com, tel: 8-812-380-00-30
- Transponder Main Road: www.m-road.ru, tel: 8-800-333-54-54
If you have problems with your transponder at the toll plaza, please ask the employee on site for help.
Before your trip, make sure that you have a sufficient balance in your personal account to pay the toll (the balance can be checked at the points of sales, in your personal account). Please note that after buying/renting a transponder and crediting funds, in some cases it takes up to 40 minutes to activate the device.
Also remember that for the transponder to read correctly, you have to:
- choose the assigned toll lane available for ETC transaction;
- reduce the car's speed to 30 km/h in the toll lane;
- make sure that the transponder is installed on the windshield according to the operation instructions.
Technically it is possible to use one transponder for various cars. However, you should contact the company that issued the transponder in order to clarify the regulations for such cases.
We take this opportunity to remind you that the transponder will only work correctly if it is fixed to the windshield as specified in the installation manual.
Yes, you may. For this, interoperability service must be enabled. Use this service for non-stop travel along all toll sections of Russian highways operated by different operators with the same transponder regardless of the company that issued it.
Due to this service you do not have to buy transponders of different operators, with the funds credited to and debited from the same account. Companies get a pleasant bonus of a user-friendly document management – the operator will help with registration.
You may enable the service free of charge, but the terms and conditions depend on the company that issued transponders: M11:15–58, WHSD and Glavnaya Doroga devices automatically work with this service and do not require additional actions. T-Pass transponders are connected to the service separately: via the User Account in the website of Avtodor Toll Roads LLC or in the customer service offices.