Customer service management

The functions of employees in Ponts of Sales include: 

• conclusion of transponder sales agreements with or without the interoperability service;
• transponder selling or renting;
• customers' accounts management (account replenishment, detailed monthly report, invoicing, etc.);
• informing the customers on their account balance ;
• provision of information on tariffs for various vehicle categories and on discounts granted to transponder users;
• provision of information about the toll highway section route, including information on the entry and exit points, toll plazas, and the alternative toll-free routes;
• management of all types of application services, grievance and suggestions feedback within 10 days, etc.;

Call-Center operations include:

• answering phone calls in order to provide general information;
• transferring traffic safety calls to the Traffic Management Center;
• managing and transferring users' grievances to relevant department for written response preparation.