30/03/20
UTS letter to road users

Difficult time has come to the world. We understand that not everyone can stay at home, even under quarantine conditions. This is why UTS is going to continue to perform its services operating our roads. In order to do so UTS implemented all safety and hygiene standards prescribed by the government. On a daily basis we also monitor evolution of this critical issue in order to implement as soon as possible any improvement. 

All employees who can perform their duties at home have already been transferred to a remote work format. UTS gives clear instruction to all employees involved in the deliverance of our services. Each employee has personal sanitizers, a set of masks and gloves. A thorough daily disinfection is carried out in all workrooms and on main parts of toll equipment with clients contacts.


  

From our side we are doing our best to ensure that you can travel as safely as possible. However, we ask for your assistance. Please limit your visits to the points of sales, if possible. You can always use your personal account to replenish the transponder balance, check your account, connect the necessary services remotely.   

We also urge you to use non-contact ways of payment (i.e. pay for travel using a transponder or bank card) in order to avoid the possible spread of infection through banknotes.  

If you have any questions, specialists will quickly help to solve the problem by phone or email. In addition, all these measures do not prevent from some human mistake and don’t hesitate to notify us. All grievances can be sent by mail to info@unitoll.ru  or contact the operators at a free short number *2011 on the M-11 road, *2033 on the M-3 road, *2044 on the M-4 road. 

Please remember that your safety and safety of our employees is our main priority. Take care of yourself!